From bona fide emergency to nothing to do with us

When the car disturbed the manhole cover in the middle of the road outside the rental property we moved into yesterday, I ventured a look into the hole. This turned out to be an approx 40 foot drop into a surface water drain, with upended cast-iron cover sticking up - end-on - diagonally into the air. Either way, it represented a serious danger to passing cars, who were at risk of hitting the cover, driving into the hole, or both. So I called Calderdale Council's emergency helpline. It's a bank holiday weekend and the operator agreed that I'd taken the correct course of action; for around 5 minutes - at which point she called back to say it wasn't their problem, because the were the responsibility of an unknown private contractor. So, from emergency to nothing to do with me in 5 minutes. The only suggestion forthcoming from the helpline? 'Call Yorkshire Water' - on the vague offchance that they might know who had fitted the manhole cover. Solution? Go to neighbour, who, bravely, manhandled the manhole cover back over the hole (I'm a devout coward when it comes to positioning heavy metal objects over deep holes and not afraid to admit it). The hole's safe-ish until Monday, when my neigbour assured me they're coming back to tarmac the street. We'll see - it'll still be a good old-fashioned British banky then, after all. It shouldn't surprise me, but the speed with which the Council washed their hands of the matter - especially given the potentially serious consequences - shows, yet again, how far the public service ethos has been lost in the UK.