Saturday, February 18, 2012

A Centimetre of Porridge - Putting the 'Little' into Little Chef

We stayed at a Travelodge near Bath for a few days this week. Before setting out for home, my wife and I and two boys went for breakfast to the Little Chef next door.http://www.blogger.com/img/blank.gif

Passing up on the offer of a fry-up, my 13 year-old opted for porridge with maple syrup. When it arrived, we were not amused to see that there was only just over a centimetre covering the bottom of the bowl. When the waiter, a friendly young man wearing the regulation red top and apron, came with the rest of the order, we pointed out the paucity of porridge in my son's bowl. Looking a bit sheepish, he said this was the usual amount. My wife, acknowledging that is might indeed be the case, persisted with the complaint that - Oliver Twist-like - it just wasn't enough for £3.99.

Moving things up a notch, the waiter reported to the manager and returned to tell us that they would give us another helping 'on the house'. We accepted, and another - slightly more generous portion arrived.

LC's menu describes the portion, over-optimistically as 'a bowl of Scottish oats with hot milk'. It isn't, but what arrived at our table represents a hell of a mark-up in terms of raw ingredient cost and the no doubt minimum wage of our waiter. The moral of the story: complain if it's not enough - better yet, don't go to 'Little' Chef.

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