A free guide to cutting energy bills, sort of...

In October, I 'switched' from Scottish Power to another 'energy provider', who I will refer to as C, for a property we had rented since the end of August. Remember the dates - and the UK weather at the time - they are important. C ask for 'final' gas and electric readings, which were to be passed onto Scottish Power to enable them to prepare final bills. All went well with the electricity side of things, but the gas bill proved much more problematic. First, Scottish Power sent a final bill for £116.00, based on 'estimated' start and end dates. When I queried this, pointing out that the period from August to the start of October had been unseasonably warm for the UK, this was reduced immediately to £75.00. Feeling that this was still, possibly, on the high side - and noting, once again, that the new figure was based on two 'estimated' readings, I contacted Scottish Power again (no mean feat, given the uncommunicative nature of ther call centre set-up), where I learned that they had never received the 'final' gas reading from C. Turning into my own volunteer Scottish Power customer service adviser, I called C, who gave me the 'final' gas meter reading that I had sent them in October (what do I have that Scottish Power doesn't, I wondered...). Not wanting to brave the call centre wait again, and having received a mildly threatening letter about late payment from Scottish Power, I sent the readings to the manager who had, supposedly, signed the threatener and was rewarded with an email, informing me that a new bill, using the real 'final' reading would be sent to me. It arrived yesterday - in the sum of £50.00: a £66 reduction on the first attempt. The moral of the story? If you can't find the scrap of paper that you wrote the readings on, at least remember what the weather was like at the time.

Take your partners for the great energy switcheroo...

Hacked off by Eon's latest price hike, a price comparison check showed that Co-operative Energy was cheaper. Being an existing Co-op member, and feeling that it would be good to cut the shareholder dividend out the price equation, I opted to change supplier to the Co-op.
Now received three emails from the Co-op requesting final meter readings. I've responded to these but the site linked to the request can't accept a gas reading because they haven't yet received a final reading from Eon. Which the won't - because Eon are waiting for the final gas reading from the sodding Co-op!
Human contact is out, of course. An insipid recorded voice tells me they're experiencing "high call volumes" (no big surprise there, probably legions of us frustrated would-be switchers caught in limbo betwixt suppliers).
So much for government and Ofgem assurances that switching is now much easier and that customers should shop around.
From what I've seen so far, with sob story calls from Eon and Co-operative Energy's inability to read emails switching suppliers is as frustrating as ever.