Take your partners for the great energy switcheroo...

Hacked off by Eon's latest price hike, a price comparison check showed that Co-operative Energy was cheaper. Being an existing Co-op member, and feeling that it would be good to cut the shareholder dividend out the price equation, I opted to change supplier to the Co-op.
Now received three emails from the Co-op requesting final meter readings. I've responded to these but the site linked to the request can't accept a gas reading because they haven't yet received a final reading from Eon. Which the won't - because Eon are waiting for the final gas reading from the sodding Co-op!
Human contact is out, of course. An insipid recorded voice tells me they're experiencing "high call volumes" (no big surprise there, probably legions of us frustrated would-be switchers caught in limbo betwixt suppliers).
So much for government and Ofgem assurances that switching is now much easier and that customers should shop around.
From what I've seen so far, with sob story calls from Eon and Co-operative Energy's inability to read emails switching suppliers is as frustrating as ever.

Eon-ough is enough

Few, if any, of us would buy from an organisation that allowed its telesales staff to harangue us during a 'cold call', yet energy supplier Eon seems to be going out of its way to alienate customers by doing just that, if our recent experience is anything to go by. Last week, my wife was called on her mobile by an Eon representative who asked to speak to me. Having explained that the call had come through to her and that I wasn't available, the caller abruptly hung-up. Yesterday, however, she received another call, again intended for me, but this time the caller insisted, or perhaps persisted, in trying to get the message across. The call came while my wife was at work and she explained that we didn't need boiler cover and that she was busy and couldn't talk. Instead of accepting this, the caller proceeded to speak with increasing volume and speed, doubtless to ensure they reached the end of their script faster than my wife could hit the red button. Caller failed - and now Eon have received a non-too polite email to Customer Services pointing out that another call will result in us changing energy suppliers. Calling the mobile is interesting as our landline is registered with the Telephone Preference Scheme (TPS) and we've told Eon only to contact us via email. It's also interesting that they seem so keen to sell central heating insurance now - is this a response the the government's tariff reduction plans?