The long wait for the Labour ballot

Apparently, the Labour Party are going to start chivying along the more laid back of its members and supporters if they haven't voted by next Tuesday. Chance would be a fine thing in my case. I'm still waiting for the ballot email. All the 'help' desk minions can suggest is to make sure it's not in my spam folder - which it isn't. Anyone would think they've decided not to sent it out to me...